top of page

terms & conditions

Cocktail Chanty — Terms & Conditions

Please read these terms and conditions carefully before placing an order or making a reservation. They set out our payment requirements, cancellation policy and service arrangements.

If anything is unclear, please contact us before confirming your booking.

1. Reservations and payments

Your date is secured once we receive the required booking deposit. Booking deposits are non-refundable.
 

Cocktail Tables, Live Bartending & Cocktail Workshops

  • A 25% booking deposit is required to confirm your reservation.

  • Please pay the deposit within 48 hours of receiving your payment request.

  • The remaining balance is due no later than four weeks before your booking date.

To-Go Cocktails

Outside our holiday specials, orders must be placed at least two weeks before the collection or delivery date and paid in full.

Holiday specials may have separate ordering and payment deadlines, which will be communicated with the offer.
 

Weddings & Events

We accept wedding and event bookings on an exceptional basis, subject to availability.

Bookings made more than three months in advance:

  • A non-refundable initial deposit of €100 is required to secure your date.

  • This amount counts towards your 25% booking deposit.

  • The additional amount needed to reach 25% of the total invoice is due no later than eight weeks before the event.

Bookings made between two and three months in advance:

  • A 25% booking deposit is required within 48 hours of receiving your payment request.

For all wedding and event bookings, the remaining balance is due no later than four weeks before the event.
 

Payment reminders

Your payment request will show the amounts due and their respective deadlines. You are responsible for making each payment on time.

We will send a reminder one week before your final balance is due.
 

2. Cancellations

Bookings may be cancelled up to 14 days before the scheduled date. Your non-refundable booking deposit will be retained, and any remaining payment will be refunded.

For cocktail tables, weddings and events, cancellations made less than 14 days before the scheduled date are subject to the following charges:

Notice before the scheduled datePercentage of the total booking amount retained

11–13 days50%

8–10 days75%

7 days or fewer100%

Any refund due will be processed within 14 days of cancellation.

This cancellation policy does not apply to To-Go Cocktail orders.
 

3. Rescheduling

You may request a change of date up to 10 days before your scheduled booking.

Rescheduling is subject to availability. If we cannot agree on an alternative date, the cancellation policy above applies.
 

4. Minimum booking notice

Please reserve at least the following number of weeks before your booking date. All bookings are subject to availability.
 

Den Haag / Rotterdam area (within 30 km of Delft):
• Cocktail Tables: 4 weeks
• Live Bartending: 4 weeks
• Weddings & Events: 8 weeks
 

Amsterdam area:
• Cocktail Tables: 6 weeks
• Live Bartending: 6 weeks
• Weddings & Events: 8 weeks
 

Other cities:
• Cocktail Tables: 8 weeks
• Live Bartending: 8 weeks
• Weddings & Events: 8 weeks
 

To-Go Cocktails:
Orders must be placed at least 2 weeks before collection or delivery, except for holiday specials, which may have separate deadlines.


5. Cocktail Tables — Timing and Setup

Cocktail tables are intended primarily as a welcome-drink service. Drinks contain fresh ice, which melts over time and may dilute them.

We recommend scheduling the table for your guests’ main arrival time, or approximately 30 minutes beforehand.

Depending on the size of your booking, setup takes approximately 45–90 minutes. Please allow sufficient access and preparation time before service begins.
 

6. Cocktail Tables — Collection and Glassware

We collect the cocktail table, glassware and equipment after three hours.

Please ensure that all glasses are emptied and placed in the crates provided, ready for collection at the agreed time.

A handling fee of €0.25 per glass may be deducted from your equipment security deposit for glasses that are not returned empty and ready for collection.
 

7. Equipment Security Deposit

A refundable security deposit for glassware and cocktail equipment is required, starting from €20, depending on your package. This is payable with your order and is separate from your booking deposit.

The security deposit will be refunded to your bank account within 72 hours of collection, after any applicable deductions.

Deductions may include:

  • Lost or damaged glassware and equipment.

  • Glass-handling fees described above.

  • Paid parking costs incurred at your location.

  • Additional return travel and transport costs if our equipment is not ready at the agreed collection time and another collection trip is required.

Any loss or damage will be deducted according to the items affected.
 

8. Customer Details

When making a reservation, please provide your:

  • Full name.

  • Address.

  • Telephone number.
     

9. Travel and Parking Costs

Travel costs are calculated from Delft to your booking address and back:

  • Starting fee: €5.

  • Mileage: €0.40 per kilometre for the return journey.

Example: If your location is 50 km from Delft, the return journey is 100 km:

100 km × €0.40 + €5 = €45, excluding VAT.

Any paid parking costs incurred at your location will be deducted from your equipment security deposit after the booking.
 

10. Prices and VAT

All quoted prices exclude VAT unless stated otherwise.

Applicable VAT will be specified on your quotation and invoice, including 9% for non-alcoholic drinks and 21% for alcoholic drinks.

bottom of page